Terms & Conditions

Please note the following terms and conditions do not affect your statutory rights.

Buying distressed furniture

By definition, the furniture we sell has endured the effects of time. This general wear and tear is what we believe gives the furniture its character and we make no attempt to cover it up. Indeed, in certain circumstances, this “distressed” look is highlighted in the methods we use to paint and style some of our pieces. To this end, whilst we endeavour to give an honest and reliable description of the furniture’s condition, if there is a lump here or a bump there that does not greatly affect its appearance or functionality it may not be specifically noted.

If you have any particular questions or queries about a specific piece of furniture on the website, please feel free to contact us and we will be happy to try and answer them.

Viewing the Furniture

If you would like to take a look at any of our furniture in person, you are more than welcome to contact us and arrange an appointment to view.

Returns Policy

We hope that you treasure every purchase you make from Distressed but not Forsaken. However, if you are not completely satisfied with a particular item, we are happy to provide a refund within 10 days of receipt. Please note that unless the item has been damaged in transit, the customer is responsible for the delivery costs of the returned item. Your card will be refunded the full amount upon receipt of the goods back to us.